Make Twitter work for you – Digital Skills Workshop at the Cornerhouse

I recently did some training at the Cornerhouse on Twitter, as part of the Digital Skills Workshops they run. If you don’t know about these, they’re a great series of events where industry professionals come in and share their advice on making the most of digital platforms. The series is marketed towards those who work for an arts organisation, are a freelancer in the creative sector or a student – but all are welcome.

Briefly, my session was aimed at existing Twitter users who wanted to make the most of the platform. I covered a few basic principles and then outlined my top tips for effective tweeting. I also outlined some of my favourite tools for effective management of tweets.

I’m doing another workshop again this Monday – but it’s already sold out! So I thought I’d share my slides from last time. You can also read a write-up of the last session.

Naturally, I’ll be tweaking and updating what I do so if you’re booked, make sure you do still come along ;) The best part of these workshops is the Q&A and last time, we had this throughout which made for a very relaxed and informal approach.

Five ideas for using the new Foursquare brand pages for your business or organisation

Foursquare logoToday, Foursquare launched the ability for anyone to create their own ‘brand’ page on Foursquare. This means that brands or organisations can now quickly set up a presence on the rapidly growing location based network, and share their tips and advice about what to do and where to go.

Let’s take a quick step back – remember, Foursquare is more than just a game or a tool to announce your location. It’s a social recommendation engine: it lets people find out where their trusted friends and contacts hang out and allows them to share tips and advice about places, from where’s good to eat, to special offers. I wrote a blog post primer on this titled How to win Foursquare friends and influence people.

Why is this new? Until recently, Foursquare had a lengthy and manual process for approving your brand on Foursquare and many organisations nominated an individual to be followed instead who could be their ambassador.

Now, to create a Foursquare brand page, all you need is your brand’s Twitter account, some logos, at least five tips and in about half an hour, you could be up and running and being featured in Foursquare’s page gallery. I had a go this afternoon setting up a page for #smc_mcr in Manchester and came up with some ideas for you to harness the power of Foursquare pages.

Creating a page is a bit like using making a Facebook page. You log in with your own personal Foursquare account and then create the Foursquare brand page. You can then ‘act as’ that Foursquare brand page while setting up the page and leaving tips.

Just one word of warning: if your brand or organisation already has a Twitter account linked to a personal Foursquare account, you won’t be able to create a Foursquare page for it using that Twitter account. If this happens, just un-associate (dissociate!) the brand Twitter account from the existing Foursquare account before you try and create a page.

So, once you’ve got your page set up, what can you use it for? Pages let you do two things: leave tips at locations and ‘check-in’ to a location as a brand. Here’s some ideas for how you can use both:

1. Invite users to your stores or physical location

Foursquare’s all about recommending places, so why not recommend your own? Leave a tip inviting someone to pop in for a cuppa, browse your shop or have a chat. Digital technology often works best when it enables unexpected positive real-world interaction, so make it happen. Even if they don’t take you up on that offer, at least people will remember that there’s a physical location nearby.

It’s even better if you’ve registered any relevant locations and have added “Special Offers”. Also, some cities like Manchester, have a scheme which means that venues can opt-in to allow people to use their toilets for free. This is another idea for a tip and invaluable to know if you need to spend a penny in town!

A note about tips: your tips pop-up on someone’s screen when they check-in nearby, if they’re following you. They also pop-up if they’re not following you, but only if there are no other unread tips from their friends nearby.

Make sure you check-in whenever you visit one of your venues or offices too.

2. Leave tips about things you already like doing

Being on Foursquare is means you’re part of a community of people sharing advice, so get involved. As a brand or organisation, are there fun places that your staff or employees like to hang out? Where do you go for lunch, or a drink after work? Tell Foursquare and tell us why – is it a cheap place to get your daily bread or does it have a great vibe to wind down after a long day in the office?

You could also leave tips relevant to the type of location. For example, is there a really useful information resource that someone should check out?

This is a great way to engage in the general conversation – after all, it’s what most people on Foursquare tend to do. If you have staff parties or outings, then you can check-in to those venues using the Foursquare app. It’s a good way of showing that you represent real people who do ordinary things. And, it’s a great way to spread the love in your local neighbourhood.

3. Holding an event? Let everyone know how to get involved

This is a no-brainer: if you’re having an event that people might be interested in, let them know by dropping a tip at the location. It’s a simple way to promote your event and spread the word to those who might not even know you’re doing something in the area. When the event starts, you can also check-in to the location as a page and tweet that you’re there and it’s going ahead.

This is especially good for community-based events or non-profits, but equally for one-off visits to town by brands like pop-up fashion sales or book-signings. Make sure you add a web link and a Twitter hashtag to your tips and check-ins, so someone can tweet it straightaway.

4. Avoid disparaging tips about competitors (leave that to the punters!)

“My burritos are better than their burritos”. While this may be true, it’s not really the place of a brand or organisation to leave negative comments about the competition. Yes, there are negative tips on Foursquare, but what individual users do is up to them (and will carry far more weight than seeing effectively a self-serving tip.

5. Go global

With Foursquare, your brand or organisation can have a presence way beyond the locality you’re based. Say you’re a non-profit sponsoring projects overseas: leave a tip near there letting local users know how you’ve helped and how they can get involved. If you’re a manufacturing brand or cottage industry, why not leave tips near where you source your raw materials? Or, if you’re a sports team with a global following, let people know where you can meet other fans.

It could be interesting for those local users to know just how far something travels and where it’s used, and it helps raise awareness of your online brand. And of course, if you go travelling or exploring new places, check-in as your brand wherever you go and say what you’ve seen and how it influences your business.

In conclusion, try to make your use of Foursquare relevant, quirky and interesting: plain, irrelevant ad-spam is an instant turn-off and can lead to a negative response on Twitter.

Also, set up your page quickly! Don’t worry if it’s not perfect: I’ve no doubt that we’ll see these pages mushroom, just like they do on Facebook, and it’s best to put something up quicker than it is to wait around to see what happens.

Go ahead and try setting up your brand page now. Do you have any other good ideas for how to use Foursquare pages? Leave a comment below.

NQ4 calling – memories of a wannabe radio host

Ever since I was a kid, I’ve wanted to be on the radio.

One of the first gadgets I remember owning was a Fisher-Price tape player and recorder, with which I spent hours recording fake radio shows and “mixing” in tracks that I’d play from my dad’s HiFi system. As I got older, I wasn’t tuning into the Top 40 on Radio 1, but instead the soothing voice of Clive Bull doing late night on London’s LBC 1152 AM would accompany me as I drifted off to sleep.

LBC 97.3 - Clive Bull photocard

My love affair with speech radio has continued on and off since then, and as creating and recording audio has become easier, I continued to dabble, but without any real training. A radio experience day at a community radio station in Norfolk gave me a chance to try out what it’d be like running a show, but it seemed like hard work.

What I really wanted to do was just… talk. Talk, to myself, to listeners, to friends about anything that might interest me. I didn’t want to have to learn to drive a desk, or think too hard about when to fade in music or the technicalities of capturing a voice. But I did want to make fun, interesting and compelling content in easy to digest clips that don’t drag on.

That’s why I really enjoyed the recent Omniversity course, Radio Production for Pod and Cloud Casts. Armed with just my iPhone and my Mac, I enjoyed a hugely hands-on day with Barney (aka Doodlebug Presents) and other coursemates where we learned just how quick and easy it could be to grab people for sound clips, edit and stitch together some conversations and polish it all off in a neat little package – easily published online.

Course leader Barney has a wealth of hands-on experience producing audio for the web and other channels. His relaxed yet knowledgeable style makes this course a pleasure. Taking advantage of World Record Store day happenings just around the corner meant that we produced a fun and interesting podcast of a very topical event, so everything we did had real and immediate relevance. It was a real buzz and gave me the perfect template for other podcasts I might do, both personally and professionally.

Check out the first MadLab podcast that we did about World Record Store Day.
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… and a more recent piece I threw together ahead of attending Carmen as part of Opera North’s blogging event.

Thankfully, the Omniversity is running the course again on June 11. It’s an all-day thing, with lunch included in the price, so if you’ve got an interest in producing a piece of radio and “exploring the theatre of the mind”, check it out.

One week to go for Manchester Twestival – get your tickets now – Social Media Manchester

Manchester Twestival logoManchester Twestival, launched at the Social Media Cafe, is happening in just one week’s time!

As part of a global Twitter Festival, or ‘Twestival‘, we’re coming together at an event on 24 March to raise money for Wood Street Mission, a local charity whose aim is to alleviate the effects of poverty on children in families in Manchester and Salford. The charity was chosen with input from across the community.

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Manchester Twestival is back for 2011 – Social Media Manchester

Twestival is back in Manchester, for the fourth time and, Social Media Manchester are looking to make this one bigger and better than ever before.

If you don’t know, Twestival (or ‘Twitter Festival’) is a global fundraising initiative using social media for social good. Twestival is the largest global grassroots media fundraising initiative to date. Through harnessing the power of volunteers and social media, Twestival has raised over £760,000 for 137 good causes since the autumn of 2009. Each Twestival is run on the same date in host cities around the world.

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Your shout: get involved with the Manchester Digital PR working group

Manchester Digital logoWhen I stood as a candidate for the Manchester Digital council, I said I’d “work to massively improve Manchester Digital’s external communications”.

I felt Manchester Digital could do a lot more to improve how it communicated with members and needed to reach out to work more collaboratively with the local digital community.

Therefore, as part of my role on the council, I’ve taken up the mantle to lead the PR, marketing and communications working group. This group will meet to discuss and improve the way that Manchester Digital communicates externally, identifying problems, challenges and coming up with solutions.

I strongly feel that we – Manchester Digital – can do more to engage digitally with our membership and improve our relevance as the trade body for the north-west digital sector. I hope this group will play a key part in making that happen.

Any member of Manchester Digital is welcome to attend. This will be part of a series of meetings, that I will try and move around so as to accommodate varying availability. Also, I hope to open up some of the discussions online, so people who can’t attend can also engage with the process.

Event details:

Tuesday 21 September, 6-7 pm
MDDA, Portland Street (map).

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Email me technicalfault-at-gmail-dot-com if you plan to attend or have any questions (and please drop a comment below too).

BarCamp Manchester 3 at MadLab

A brief report on the above event written for MadLab.

A building in India made out of pallets, open source software in government, casual gaming and a 10 year old demo’ing Linux graphics software.

These were just three of the brilliant informal talks that were presented at BarCamp Manchester, held at the MadLab last Saturday (22 August).

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“BCMan3″ was the third annual BarCamp in Manchester. It’s an “unconference” – where anyone is welcome to turn up and give a talk, lead a discussion or ask a question to the rest of the audience.

It sounds like a recipe for chaos, but it’s a huge credit to Andrew Disley, Dan Hardiker and everyone who was involved in putting it together, that the day ran so smoothly.

MadLab was buzzing with activity on all three floors and the diverse sessions meant that there was always something to go along and learn about. In fact, the great thing about BCMan3 is that sessions were constantly being added throughout the day as people with common interests found each other, hacked together new things and presented them for discussion later on.

There was even an international flavour with a Skype video walkthrough of the Jaaga project in Bangalore, a hackspace similar in intent to the MadLab. Also, some intrepid types banded together, armed with cameras and went on an outdoor exploration of some of the nearby gritty urban scenery.

The event concluded with the space being reset for an after party featuring Rock Band on the XBox 360 and a Puzzle Bobble tournament on the arcade. There may have even been a few hardcore geeks playing Star Trek Online over the MadLab wifi.

The atmosphere was incredibly refreshing and engaging — this wasn’t just a bland conference or another techie/geek event. Everyone was welcoming and encouraging and the mix of people made it truly possible for anything to be presented. There’s no better proof of this than a successful and popular session run by 10 year old Andi Southern who demo’d some incredible skills on Tux Paint. Overall, BarCamp Manchester 3 was a great event at which I met other creative-minded types and had the chance to share my knowledge and learn from them.

Special thanks again to Andrew Disley, Dan Hardiker and all the sponsors who made this happen – for free.

How to win Foursquare friends and influence people

Foursquare logoUpdate: I spoke about this at the Social Media Cafe Liverpool – presentation below.

Foursquare. It’s the latest hottest thing to blog, tweet and generally foam about.

Unfortunately, over-excited use of Foursquare can often simply annoy your Twitter followers. Who cares if you’ve just checked-in at “Don’s pizzeria” or if you’re Mayor of “[hipsterrific bar]“?

The real value in Foursquare is not just tweeting where you are, or when you’re Mayor or whether you’ve got the badge that says you’ve been out drinking every night for the last five days (maybe you need to check in at your local AA club).

Foursquare is primarily a popular platform for helping you keep track of your friends and get recommendations about good and interesting places to hang out from people you know and trust. When you go to Don’s Pizzeria, tell me why and what you’re doing there. Leave a tip to recommend something (or to remind me to avoid the kebab).

Here’s my top three tips for making Foursquare useful:

(and, influence people, in a sense):

1. Login to your Foursquare account on the web, click Settings and turn-off the default options to send tweets whenever you check-in, become Mayor or unlock a badge.

Don’t worry, you can turn these on per check-in. This will stop you losing Twitter followers, bored of incessant check-ins at home, work and the train station.

2. Check-in and add a note each time you do. What are you doing there? What’s good? Are you available to hang out? Many people will get your live Foursquare check-ins through Twitter too (if they don’t have Push-type notifications on iPhone etc). So tweet these, if they’re useful.

Again, avoid tweeting mundane places unless you’re looking to hang out with people or at an event. Adding a hashtag helps with the latter.

3. Leave tips. Not cash, but those little notes you can add to places from the Foursquare app. When others check-in, one of the tips pops-up which can help someone make a decision about what to do, where to go or what to have.  Ostensibly, tips are positive things, but I have no hesitation in pasting a place if it deserves it.

Saving tips that you find when you check-in and browsing nearby tips also means you build-up a collection of “to do’s” that are worth going through on a boring Sunday afternoon.

Winning over your friends

As you become more active on Foursquare, you’ll begin to add up a list of friends. The more users that join, the easier it becomes to find other people and use Foursquare as a way of organising social activities. In Manchester, for example, I find skimming my Foursquare friends list over lunchtime a good way of finding out where other people are and if they’re available to grab a bite to eat.

Of course, you can always check-in “off the grid” if you want a bit of privacy.

And yes, it is interesting to know who’s the Mayor of a venue. You become a Mayor being by the user to check-in most frequently over the last two months. If a friend is a Mayor, this is a signal to me that he or she goes there lots and, in a sense, endorses it as a venue for whatever goes on there. Checking-in at a venue without actually being there, or really making use of it, is probably somewhat misleading and won’t win me over as your friend.

Alternatively…

Foursquare is by no means the only location-based social recommendations app out there. I myself was (and still am) an advocate of others, like Gowalla, that frankly have a sexier design and ask users to crowdsource locations, rather than simply buy up a local directory a starting point.

Unfortunately, there is a degree of critical mass with Foursquare that goes with the relentless adoration lauded on it by Mashable. This means most of my friends and colleagues have naturally gravitated towards it as a network and that, in turn, makes it more useful for me, to find out what’s going on where. There are methods of checking-in on multiple networks, however I have yet to try these out myself.

In conclusion…

Remember, Foursquare is all about recommending local places and things to do. This sort of stuff can add value to what your followers see on your Twitter time line, but if you tweet about it too much, it can really turn people off.

So check it out and, if you know me, add me as a friend.

Ning to end free networks

Cross-posted from Social Media Manchester

Many of you may have heard the news that Ning, the providers of this community’s social network, is intending to phase out their ‘free’ service, in favour of paid-for options. Jason Rosenthal, their newly appointed Chief Executive, said, in a staff memo:

“We are going to change our strategy to devote 100% of our resources to building the winning product to capture this big opportunity” — i.e being the premium service, not the one supported by advertising. (Guardian)